Refund Policy

1. 7-Day Refund

If your access has not been activated within 7 calendar days of purchase, you may request a full refund. The refund amount equals the amount actually paid, excluding payment processor fees.

To request a refund, contact support with your order number and payment receipt. Support will verify and process the refund through the original payment channel.

2. No Refund After Activation

Once access is activated — meaning you have used any paid feature, including but not limited to: practicing paid questions, viewing linked mnemonics, or taking mock exams — refunds are not available. Activation time is determined by system records.

3. Dispute Resolution

If you encounter payment errors, duplicate charges, or amount discrepancies, contact support for manual resolution. Support will review order records and payment channel callbacks, and resolve the issue within reasonable bounds.

4. Special Circumstances

If service is interrupted due to force majeure (natural disasters, regulatory changes, etc.), a proportional refund based on remaining usage days will be issued.

This policy is governed by the site operator and is not affiliated with or endorsed by ACAMS.